We are seeking a competent and experienced Customer Service Operator to join our team at KLARHEIT. As a member of our team, you will be responsible for managing all incoming customer requests, handling order fulfillment and implementing process improvements based on customer feedback. In addition, you will also be assisting in B2B and retail sales and key account management.

You are great for this role, if you have a strong track record of success in customer service and a passion for providing excellent service to our customers. If you are self-motivated, with the ability to take ownership of your work and thrive in a self-management environment. We value honesty, health, beauty, playfulness, and ease at KLARHEIT, and we are looking for someone who shares these values and can contribute to our company culture.

Key Responsibilities:

• Manage email requests (via helpscout), social media and community, ensuring that customer inquiries and issues are handled promptly and effectively

• Handle communication with our order fulfillment, ensuring that orders are processed and shipped efficiently

• Implement process improvements based on customer feedback, in order to enhance the customer experience

• Engage in B2B and retail sales and key account management, helping to expand our customer base and drive revenue growth

• Maintain up-to-date knowledge of our products and services, as well as industry trends and developments

Requirements:

• Strong communication and interpersonal skills (German and English)

• Self-motivated, able to take ownership of your work, generating outstanding results

• Proficiency with customer service software and technologies

• High school diploma or equivalent; min. bachelor's degree in a related field preferred

• Alignment with our core values of ownership, honesty, health, beauty, playfulness, and ease

We offer

• a strong brand, trending problem

• 130,000+ loyal customers as a base to build from

• personal and spiritual growth as part of our company DNA

• access to a network in business, training, and spirituality

• flexible time and place 

• competitive salary

• and a very lovely and friendly customer base

The application process: 

1.  Please answer the questions below and send us your application documents. This way we can get a first impression and you can get to know your motivation.

2. In the second step we may ask you to go through a quick online assessment for further evaluation.

3. We will conduct a first approx. 20 minute get-to-know-you interview by phone.

4. We may ask you to work on a specified case study to further get to know you.

5. If both sides are thrilled to start working together, we define a deal and start a 3 -month test phase to get to know each other in practical cooperation.